Shipping Policy
At Marcus Crafts, we are dedicated to ensuring that your crafting supplies arrive safely and efficiently, no matter where you are in the world. We work closely with trusted courier and logistics partners to provide reliable delivery services to our customers.
Order Processing
All orders are carefully packed and processed within 1–3 business days after confirmation. Once your order has been prepared, you will receive a confirmation email containing your order details and tracking information (if applicable).
Shipping Charges
Shipping costs are calculated based on the total weight of your order and your delivery location. The final shipping fee will be displayed at checkout before you confirm your order.
Order Tracking
After your package has been shipped, a tracking number will be provided via email. You can use this number to check your order status and delivery progress.
Cash on Delivery (COD)
Marcus Crafts currently supports Cash on Delivery (COD) as a convenient payment option for customers in eligible regions. Please ensure someone is available to receive and pay for the parcel at the time of delivery.
Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us immediately at [email protected]. We will work with our delivery partners to resolve the issue and ensure you receive a replacement or appropriate resolution.
Address Accuracy
Please double-check your shipping address before finalizing your order. Marcus Crafts is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.
International Shipping
Marcus Crafts proudly serves customers worldwide. However, certain countries may have customs duties, import taxes, or additional fees that are not included in your order total. These charges are the responsibility of the customer and vary by destination.
Customer Support
If you have any questions regarding your shipment or need assistance with tracking, please contact our support team at [email protected].